System Functionality Manual
A precise, downloadable training document covering everything passengers and drivers need to use Go2Africa Cabs — booking flows, guest checkout, driver lifecycle, fare calculation, safety and admin procedures.
Go2Africa-Training-Manual.pdf
Multi-page PDF · covers passenger, driver & admin workflows · version 2.0
Go2Africa-System-Audit-Report.pdf
Module maturity scores · gaps · prioritised improvement opportunities · known risks
Platform Overview
- Service area map
- Core capabilities
- Coverage area
Passenger Guide
- Booking a ride step-by-step
- Guest checkout (no account)
- Fare calculation & ride classes
- Payment methods
- In-trip PIN safety
Driver Guide
- Verification process
- Going online
- Handling a request
- Earnings & ratings
Admin & Safety
- Admin dashboards
- One-tap driver management
- Support ticket workflow
- SOS & safety escalation
Audit Report
- 10 module maturity scores
- Gaps per module
- Prioritised recommendations
- Known risks register
Region-specific
This manual is configured for the Limpopo service area — Malamulele, Giyani and Thohoyandou and surrounding villages — with real road-network fares in South African Rand.